Terms and Conditions for Man And Van Hamptonhill

Man and van service agreement document on a clipboard These Terms and Conditions set out the basis on which Man And Van Hamptonhill provides man and van services, removals, collections, deliveries, and related transport support for domestic and commercial customers. By making a booking, requesting a quotation, or instructing us to begin work, you agree to be bound by these terms. Please read them carefully before confirming a booking. If anything in these terms is unclear, you should raise it before the service begins. These conditions apply to all standard bookings unless we agree otherwise in writing.

For the purposes of these Terms and Conditions, references to “we”, “us”, and “our” mean Man And Van Hamptonhill, and references to “you” or “the customer” mean the person, business, or organisation placing the booking or receiving the service. These terms are intended to be fair and practical, and they apply alongside any written quotation, booking confirmation, invoice, or agreed service notes. If there is any inconsistency, the written booking confirmation will usually take priority, unless required otherwise by law.

Customer booking confirmation and service details overview We reserve the right to refuse a booking, suspend a job, or withdraw a quotation where there is incomplete information, unsafe access, unlawful activity, unreasonable risk, or any factor that would make it impractical or unsafe to complete the service as requested. Our services are provided in accordance with applicable UK law, including consumer protection requirements, transport obligations, and waste management rules where relevant.

1. Booking Process

A booking becomes valid once we have received your instructions and have confirmed the service details. A quotation may be provided before booking, but a quotation alone does not guarantee availability. Your booking request should include accurate information about the items, access conditions, locations, preferred dates, time windows, any parking concerns, and whether any special equipment or additional labour may be required. The more accurate the information, the more reliable the estimate and the smoother the service.

Once a quotation has been accepted, we may issue a booking confirmation outlining the agreed service, date, time, price basis, and any stated conditions. It is your responsibility to check that the information is correct. If you notice an error, you must notify us promptly so that we can review it before the service date. We may revise the quotation or booking details if the information you provided was incomplete, inaccurate, or materially changed before collection or delivery.

Bookings may be made by phone, email, messaging, or other accepted communication methods. However, a booking is only final when we confirm it. Man And Van Hamptonhill may require a deposit or prepayment for certain jobs, particularly where larger vehicles, multiple staff, storage handling, or timed slots are involved. Any such requirement will be made clear before confirmation. If a deposit is requested, the booking is not secured until that payment is received.

When booking, you must ensure that someone authorised to make decisions is available on the day, either in person or by remote communication if agreed. If you are arranging the job on behalf of another person, you confirm that you have authority to do so and that the recipient of the service accepts these terms. If access details change after booking, you must let us know without delay.

Moving van loading and item handling process We aim to attend within the agreed time window, but times are estimates unless expressly stated as fixed. Delays may occur due to traffic, weather, previous job overruns, vehicle issues, or other factors outside our control. We will take reasonable steps to keep you informed if we anticipate a significant delay. If the work depends on access to a building, lift, loading bay, parking space, or keys, you are responsible for ensuring those arrangements are in place at the scheduled time.

If we arrive and cannot safely or reasonably complete the job because of missing access, incorrect address details, unsuitable parking, restricted entry, unsafe conditions, or a failure to prepare the goods, we may treat this as a customer-caused cancellation or wasted attendance, and charges may apply. In such circumstances, we may rebook at our discretion, subject to availability.

2. Payments and Charges

Unless otherwise agreed in writing, prices are based on the information available at the time of quotation. Charges may be calculated by hourly rate, fixed fee, mileage, vehicle size, number of staff, waiting time, special handling, or a combination of these factors. Additional charges may apply where the job takes longer than expected, requires extra labour, involves stairs, requires repeated loading, or includes items not disclosed at the time of booking.

Payment terms will be confirmed before or at the time of booking. We may accept bank transfer, card payment, cash, or other agreed methods. Where payment is due on completion, you agree to make full payment immediately when the service is finished, unless we have agreed a different arrangement in writing. We may withhold final unloading, delivery completion, or release of items where payment has not been received in full and on time, to the extent permitted by law.

Any deposit paid will normally be deducted from the final amount due, unless the booking is cancelled late or the deposit is described as non-refundable. If you fail to pay any amount by the due date, we may charge interest on overdue sums in line with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable, or at a reasonable rate permitted by law for consumer transactions. You will also be responsible for any reasonable costs incurred in recovering overdue payments.

Where we quote an estimated price, the final price may differ if the actual work varies from the information supplied. Examples include additional items, unexpected access problems, parking restrictions, long carrying distances, or a request for extra stops. We will normally explain any revised charge before proceeding where this is reasonably possible. Man And Van Hamptonhill does not have to continue work if you refuse to pay a reasonable revised charge arising from matters outside our control.

3. Cancellations, Changes, and Waiting Time

If you wish to cancel or change a booking, you should notify us as soon as possible. Cancellations made with sufficient notice may not incur a charge, depending on the circumstances and any costs already committed. However, if we have already allocated staff, reserved a vehicle, incurred fuel or travel costs, or turned away other work, we may charge a reasonable cancellation fee or retain some or all of the deposit, where permitted.

Cancellations made at short notice, particularly on the same day or within 24 hours of the agreed start time, may be charged at a higher rate because the slot may not be recoverable. The exact fee will depend on the type of service, the lead time, and whether resources were already dispatched. We will always aim to act proportionately and fairly. If we cancel the booking without cause, any deposit already paid for the cancelled service will normally be refunded in full.

If you request a change to the booking, such as a different date, a new address, additional stops, extra items, or revised access conditions, we may need to recalculate the price or adjust the schedule. Changes are subject to availability and our agreement. Where we attend and are delayed because you are not ready, we may charge waiting time at the agreed rate after any grace period has passed. Waiting time charges may also apply if access is delayed by the customer, the building, or third parties acting on your behalf.

4. Customer Responsibilities

You must ensure that all items to be moved, collected, or delivered are properly packed, ready, and accessible unless we have expressly agreed to pack or dismantle them. Fragile items, loose parts, liquids, batteries, valuables, antiques, and high-value goods should be disclosed before the job starts. You are responsible for confirming that items are legally permitted to be transported and that none are prohibited, dangerous, stolen, or subject to restrictions.

You must also ensure that all parking, loading, and access arrangements are lawful and suitable for the vehicle and the nature of the work. If permits, loading bay permissions, building access cards, lift reservations, or site instructions are required, it is your responsibility to arrange them in advance unless we have agreed to do so. Any fines, penalties, towage costs, or enforcement charges caused by incorrect customer arrangements will be your responsibility, provided they arise from matters within your control.

Where helpful, you should label items clearly and identify anything needing special handling. If you fail to tell us about an item’s fragility, weight, or other special characteristics, we will not be responsible for damage caused by that omission unless the damage was due to our negligence. The customer should also make sure that the destination is ready to receive items, including enough space, access, and safe storage conditions.

6. Waste Regulations and Disposal

If the service includes disposal, removal to a waste facility, or transport of unwanted goods, all waste handling will be carried out in line with applicable UK waste laws, including the Environmental Protection Act 1990, the Waste (England and Wales) Regulations 2011 where relevant, and any other applicable legislation. We will only remove waste that we are permitted to carry and dispose of. You must not ask us to dispose of hazardous, clinical, illegal, or specialist waste unless we have agreed to do so and are properly licensed or authorised.

Under waste regulations, the person who produces the waste remains responsible for ensuring it is managed lawfully, and you must provide accurate information about the contents and nature of anything being disposed of. If items are contaminated, unsafe, or mixed with prohibited materials, we may refuse collection or charge for any additional handling, segregation, or lawful disposal costs. We may also require proof of the source or type of waste where needed for compliance.

Where we remove items for disposal, we may reuse, recycle, or process them in accordance with law and our operational arrangements, unless you have expressly requested otherwise and we have agreed. You confirm that any waste handed over to us belongs to you or that you have authority to authorise its disposal. You are responsible for removing personal data from devices, documents, and storage media before collection. We do not accept responsibility for data recovery or deletion.

7. Goods in Transit, Storage, and Third-Party Involvement

Where goods are transported between locations, we will handle them with reasonable care while they are in our possession. If items are left with us temporarily due to access issues, incomplete unloading, or an agreed holdover arrangement, they remain subject to these terms and any additional storage or re-delivery charges that may apply. We are not a warehouse operator unless expressly agreed in writing, and any temporary holding is a practical arrangement only.

If third parties such as landlords, building managers, porters, security staff, or other contractors are involved, you remain responsible for their instructions insofar as they affect the booking. We are not liable for losses caused by third-party delay or interference unless we have caused the issue ourselves. If another carrier, cleaner, fitter, or installer needs to access items during or after our service, you must coordinate timings to avoid delay or damage.

8. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may also be entitled to bring proceedings in your local courts where consumer law allows. Nothing in this clause affects mandatory rights under applicable law.

Any disputes should first be raised with us so that we have a reasonable opportunity to investigate and resolve the matter. If a dispute cannot be resolved informally, the parties may pursue their rights through the courts or any alternative dispute resolution process that is agreed or required by law. These terms are intended to be interpreted in a commercially sensible way that supports lawful, fair, and practical operation of our man and van service.

By proceeding with a booking, you confirm that you have read, understood, and accepted these Terms and Conditions for Man And Van Hamptonhill. If any part of these terms is found to be unlawful or unenforceable, the remaining parts will continue in full force. These terms may be updated from time to time, and the version in force at the time of booking will apply to your service unless a different version is expressly agreed.