Terms and Conditions

Man and Van Hampton Hill Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Hampton Hill provides removal and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Company means Man and Van Hampton Hill, the provider of removal and related services.

1.2 Customer means the individual, business, or organisation requesting services from the Company.

1.3 Services means any man and van, removal, transport, loading, unloading, packing, or related services provided by the Company.

1.4 Vehicle means any van or other transport vehicle used by the Company in providing the Services.

1.5 Goods means all items, belongings, furniture, boxes, and other property handled, transported, or stored by the Company on behalf of the Customer.

1.6 Contract means the agreement between the Company and the Customer for the supply of Services, incorporating these Terms and Conditions and any written quotation or booking confirmation.

2. Scope of Services

2.1 The Company provides man and van and removal services, including local and regional transport of household and commercial goods, loading and unloading assistance, and related removal services.

2.2 The exact nature of the Services to be provided will be set out in the quotation or booking confirmation. The Customer is responsible for ensuring that all relevant details are disclosed so that the Company can allocate suitable time, personnel, and vehicles.

2.3 Any additional services requested on the day of the move or after the booking has been confirmed may incur extra charges and will be subject to the availability of the Company.

3. Booking Process

3.1 Bookings can be made by the Customer by contacting the Company and providing accurate information about the nature of the move, including collection and delivery addresses, property access details, dates, times, size and quantity of items, and any special requirements.

3.2 The Company may provide a quotation based on the information supplied by the Customer. Quotations are usually given as either an hourly rate or a fixed price, as specified in the quotation.

3.3 Any quotation is subject to change if the information provided by the Customer is incomplete, inaccurate, or changes before or during the provision of Services.

3.4 A booking will be confirmed only when the Customer has accepted the quotation and the Company has issued a booking confirmation. The Company reserves the right to decline any booking at its discretion.

3.5 The Customer must notify the Company as soon as reasonably practicable of any changes to the booking details, including date, time, addresses, or the volume of Goods. Changes may affect pricing and availability.

4. Access and Customer Responsibilities

4.1 The Customer is responsible for ensuring adequate access at both collection and delivery addresses, including parking arrangements, entry codes, keys, lift access, and clear routes to and from the property.

4.2 The Customer must arrange any parking permits or permissions that may be required. Any parking penalties, fines, or charges incurred as a result of insufficient or incorrect parking arrangements will be added to the Customer’s invoice.

4.3 The Customer must ensure that Goods are ready for transport at the agreed time, appropriately packed and labelled where necessary, and that any fragile or high value items are clearly identified to the Company before loading.

4.4 The Customer or an authorised representative must be present at both collection and delivery addresses to supervise the move, confirm that all Goods are collected and delivered, and sign any relevant documentation. If no representative is available, the Company will act based on the Customer’s instructions but accepts no liability for missing items or errors in placement.

4.5 The Customer is responsible for securing any necessary permissions from landlords, building managers, or neighbours for the move, including access to communal areas, lift usage, and any restrictions on moving times.

5. Payments and Charges

5.1 The Company’s charges are set out in the quotation or booking confirmation. Charges may be based on hourly rates, fixed prices, or a combination of both, and may include additional charges for congestion, tolls, extra labour, waiting time, or out of hours work.

5.2 The Company may require a deposit to secure the booking. Deposits are non refundable except as expressly stated in these Terms and Conditions.

5.3 Unless otherwise agreed in writing, payment of all charges is due immediately upon completion of the Services on the day of the move. The Company reserves the right to request part or full payment in advance.

5.4 If payment is not made when due, the Company may refuse to unload the Goods until payment is received in full, and may retain possession of the Goods as security against unpaid charges.

5.5 Late payments may incur interest at the statutory rate applicable under UK law, calculated from the date payment became due until the date of actual payment.

5.6 All prices quoted are exclusive of any government taxes or charges that may apply unless expressly stated otherwise.

6. Cancellations and Amendments

6.1 The Customer may cancel a booking by giving notice to the Company. The effective date of cancellation is when the Company receives the notice.

6.2 If the Customer cancels more than 7 days before the scheduled service date, any deposit paid may be refunded at the Company’s discretion, less reasonable administrative costs.

6.3 If the Customer cancels within 7 days but more than 48 hours before the scheduled service date, the Company may retain all or part of the deposit to cover allocated resources and lost business.

6.4 If the Customer cancels within 48 hours of the scheduled service time, or fails to be available when the Company arrives, the Company may charge up to the full quoted amount to cover costs and lost opportunity.

6.5 The Customer may request changes to the booking, including date, time, or scope of Services. The Company will use reasonable efforts to accommodate such changes but cannot guarantee availability. Changes may alter the price.

6.6 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, or safety concerns. In such cases, the Company will offer an alternative date or refund any deposit paid, but will not be liable for any consequential loss.

7. Exclusions and Customer Packed Goods

7.1 The Company will not transport or handle prohibited items, including but not limited to illegal substances, hazardous materials, explosives, firearms, live animals, perishable food, and any items that may present a risk to health, safety, or property.

7.2 The Customer must not include prohibited items among the Goods and must notify the Company of any items that require special handling or pose particular risks.

7.3 Where the Customer packs the Goods, the Company is not responsible for any loss or damage arising from inadequate, defective, or inappropriate packing, including the use of unsuitable boxes, bags, or containers.

7.4 The Customer is responsible for disconnecting and preparing electrical appliances, white goods, and other installations prior to the move, unless otherwise agreed. The Company does not undertake specialist disconnection services.

8. Liability for Loss or Damage

8.1 The Company will exercise reasonable skill and care in providing the Services and handling the Goods.

8.2 The Company’s liability for loss or damage to Goods, whether caused by negligence or otherwise, is limited to a reasonable amount per item or per consignment, subject to any specific limitations set out in the quotation or booking confirmation.

8.3 The Company will not be liable for loss or damage arising from inherent defects, poor condition, or natural deterioration of the Goods, including but not limited to pre existing damage, wear and tear, or fragile items that are not adequately protected.

8.4 The Company will not be liable for indirect or consequential losses, including loss of profit, loss of use, or any losses arising from delay, missed appointments, or inconvenience.

8.5 The Customer must inspect the Goods upon delivery and notify the Company of any apparent loss or damage as soon as reasonably practicable, and in any event within 48 hours of completion of the Services. Failure to notify within this period may affect the Company’s ability to investigate and may limit or extinguish any potential claim.

8.6 The Company will not be liable for loss or damage where the Customer or a third party has instructed the Company to proceed against its advice, or where Goods are handled by the Customer or third parties during loading or unloading.

8.7 The Customer is responsible for arranging any additional insurance cover for high value or particularly fragile items if required. The Company does not provide insurance advice.

9. Delays and Waiting Time

9.1 The Company will use reasonable efforts to arrive at the agreed time, but all times are estimates and cannot be guaranteed. The Company is not liable for delays caused by traffic, road closures, weather, vehicle breakdown, or other circumstances beyond its control.

9.2 Where delays occur that are outside the Company’s control, including delays caused by the Customer, building access issues, or key release times, the Company may charge waiting time at its standard hourly rate or as specified in the quotation.

9.3 The Customer should plan for potential delays, including allowances for property handover times, completion of property sales, or other timing constraints. The Company is not responsible for any penalties or additional costs incurred by the Customer due to such delays.

10. Waste and Disposal Regulations

10.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste carrier and will only remove items that are identified and agreed in advance as part of the Service.

10.2 The Customer must not request the Company to dispose of hazardous waste, including chemicals, paints, asbestos, medical waste, or any items that require specialist disposal.

10.3 Where the Company agrees to remove unwanted items for disposal or recycling, additional charges may apply. The Customer is responsible for accurately identifying items for disposal and for ensuring that such items can be legally transported and disposed of.

10.4 The Company will not be liable for any fines or penalties arising from the Customer’s failure to comply with waste regulations, including the inclusion of prohibited items among Goods for disposal.

11. Health and Safety

11.1 The Company reserves the right to refuse to carry out any task that, in its reasonable opinion, may pose a risk to the health and safety of its staff, the Customer, or any third party, or may cause damage to property.

11.2 The Customer must ensure that the working environment is safe and free from hazards, including ensuring that floors, stairways, and access routes are clear.

11.3 The Company’s staff may use protective equipment and safe lifting techniques. The Customer must not require staff to lift or move items that are unsafe or exceed safe handling limits.

12. Complaints

12.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with the Company as soon as possible, providing full details of the issue.

12.2 The Company will investigate complaints in a fair and timely manner and may request additional information, photographs, or supporting evidence.

12.3 Submitting a complaint does not suspend the Customer’s obligation to pay for the Services. Any agreed refund or compensation will be handled separately following the investigation.

13. Data Protection and Privacy

13.1 The Company will collect and process personal information about the Customer only as necessary to provide the Services, manage bookings, and comply with legal obligations.

13.2 The Company will take reasonable steps to keep personal information secure and will not sell or share such information with third parties except where necessary to deliver the Services or as required by law.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

15. General Provisions

15.1 These Terms and Conditions, together with the quotation and booking confirmation, constitute the entire agreement between the Company and the Customer and supersede any prior understandings or agreements, whether written or oral.

15.2 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.3 The failure of the Company to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

15.4 The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company.

15.5 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract unless otherwise agreed.



Hire Your Speedy And Cost-Effective Man and Van Service Today!

When organising a big move in TW12, speed is definitely of the essence. We know that it’s not enough to simply get the job done, the job needs to get done fast! This is exactly what you will get with our man and van Hampton Hill. Every member of our team are experts at what they do. They are efficient and they only use safe and secure methods. We will always try our best to get you settled into your new home or office as quickly as possible. If you would like a free consultation get in touch with us today!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Hampton Hill Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 2 Tudor Rd
Postal code: TW12 2NQ
City: London
Country: United Kingdom

Latitude: 51.4179090 Longitude: -0.3700350
E-mail:
[email protected]

Web:
Description: Step by step our professional man and van team in Hampton Hill, TW12 will do everything you need for your perfect move. Just give us a call and hire us!
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